You are ordinarily right with your assessment and judgement should I be a healthy able bodied traveller- however unfortunately I am disappointed to report that as a disabled traveller, even jetting off on a luxury holiday is not without it's huge stress and complications.
For the past fortnight my life has been ruled by communication back and forth with the travel company that we booked our holiday with and the airline that we are flying with.
As a former air hostess myself, I completely appreciate the need for the airlines to get detailed information of my illness and disability, along with the equipment that I need for travel; my issue comes with the fact that these companies seem to have such little respect for the fact that the disabilities and illnesses that these people are trying to gain information about, more often than not cause fatigue, lack of cognitive function and difficulty keeping up with correspondence due to the fact that their disability, or medication for said disability can cause them to have to have days away from real life confined to their bed.
The communication between the airline and travel company that we are using seems to be non- existentant and we have had repeated requests for information that should have been shared and confirmed months ago. Along with this inadequacy, there also seems to be the same unacceptable level of communication within these companies themselves, as I have had two to three phone calls everyday with requests for details that have already been passed on by myself and Garry.
Last week I phoned both the airline and travel company to confirm that they had all of the doctors letters, medical clearance forms, wheelchair weights and dimensions and medication details that they required so that this week before our holiday would not be ruled and ruined by such stress. Despite my efforts, I am afraid to say that this whole week has been spent constantly on the phone to the travel company and airline with queries and extra demands for information up to today, two days before we are due to fly!!
One day on and I would love to be writing that common sense and decency has prevailed and the constant harassment from the airline has ceased, so that we have been able to enjoy our family day together for my brother's birthday- unfortunately this has been far from true.
This morning I was awoken by yet anothiner phone call from our airline- 'I'm afraid we have bad news Mrs Reader, our doctors in Dubai have decided that they will only let you travel on your high levels of morphine if your husband travels in the same cabin as you'- I have to travel in business class as I can only fly on a flat bed and we can not afford two such tickets, so Garry travels in economy class.
Despite being less than twenty four hours before our flight departs, we were told that we could not receive an answer as to whether the airline would arrange for this upgrade for Garry, seeing as they have deemed it so, so close to departure when they have had these details since May.
This has left us in the position that we have had to spend the day, (one which should have been an exciting, joyful and most importantly stress free occasion for my brother's birthday), extremely stressed and anxious knowing not whether we will actually be going on our holiday of a lifetime for our wedding anniversary at all!
In my opinion this situation is absolutely disgusting and utterly shocking!
Since I have become disabled I have flown with many airlines and although flying with a disability has meant that I have received considerably more stress and complications than I did when I was able-bodied, it hasn't been half as stressful as it has flying with this company.